The only difference is you’ll have the option either to view the monitors on your single screen or to switch between monitors as you take control of the user’s device. Once you have a solution that allows remote support for multiple monitors, the process of providing remote support is very similar to the process of providing support for a workstation with a single monitor. Without a tool specifically designed to make multi-monitor support easier, technicians may struggle to maneuver between the various monitors and view screens while resolving end user problems. To provide remote support to multiple monitors, you need a remote access solution designed to let IT technicians access and control users’ computers from a remote location with the ability to more easily switch between monitors. How to provide remote support to multiple monitors.I’ll be dropping DRE entirely and moving to solution that isn’t terrible as soon as my contract is up. Just take this garbage off the store, it’s embarrassing. Make the Mac app universal instead (not that it is tons better, but at least functional). If you don’t want to devote some resources to making it, don’t. Look: there’s no requirement to have an iOS app. Scrolling with the trackpad or mouse on the iPad doesn’t work - you have to try to click on the itty-bitty scroll bars on the tiny remote view to scroll a window.īonus: Randomly locks up and won’t let you quit a session so you have to force-quit the app.Įverything about the UI/UX screams “we don’t care about this product and would prefer you don’t use it”. Giant top and bottom borders on the remote control screen make the Remote Desktop tiny. Working on VPN, it sometimes drops the connection every 10 seconds. Drops connections like that’s its job - even when the computer is in the same building, on the same network. Like, they paid some 6th graders to write it. Given what SolarWinds charges for the DRE product, this app is hilariously terrible.
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